Help

How can I sign up?

New sign-ups are currently closed. When we reopen, you can sign up with an email address, a password and your date of birth, then confirm your email address. VágyLak is only for people over 18.

Why is my profile not visible yet?

Moderators review every profile, text and photo before others can see it. This usually does not take long; in the meantime you can look around, but you can like and write after approval. If something needs fixing, we let you know what.

What does the blue check mean?

Verified members get a blue check: their selfie matched their profile photo, and a moderator checked that they are over 18. It shows they are a real person, but it is no guarantee of their intentions.

What is the difference between free, Premium and VIP?

Free members can have a full profile, swipe, browse, write unlimited messages after a match, and write to 10 new people a day without one. Premium adds 30 new people a day, unlimited likes, detailed filters, read receipts and incognito; VIP adds unlimited new people, higher placement and more free boosts. The price list in the Terms has the exact comparison and prices.

Why was my photo not accepted?

Your profile photo must be your own, non-explicit photo. It may not show a minor, another person without their permission, contact details or advertising. Explicit photos can only go in the private album. If a moderator rejects a photo, they tell you why and you can upload a new one.

How do I share my private album?

In the chat menu you can share your private album with the other member, and revoke it in the same place. Shared photos carry the viewer’s nickname and the date as a watermark.

Who can see my orientation and desires?

You decide: in the profile editor you can choose for each field who can see it. Only mutual secret desires are revealed, and only to your matches; from your boundaries card only what you agree on is shown.

How does selfie verification work?

On the Account page you request a pose and upload a selfie showing it within 15 minutes. A moderator compares it with your profile photo. You first need an approved profile photo. We delete the selfie after the decision.

Why do I not see more profiles in swiping?

We only show people who match your search and whose search you match. If you have seen everyone, widen your search (age, distance, who you are looking for) in your profile, or look around in Browse. Free members get 20 likes a day, which refill the next day.

What is a Match, and what is a super desire?

A Match is when you both like each other; then you can message for free. A super desire is a highlighted like for Flames: they see it straight away, and you can add a short message.

How can I see who liked or viewed my profile?

On the Interested page. Free members see them blurred, Premium and VIP by name, and you can like them back with one tap. In incognito mode your own profile views are not shown.

Why is the distance not exact?

We calculate distance from the centre of your town. It gets more accurate if you share your location in the discovery settings; we store your exact location encrypted, and others only see a rounded distance.

Why can I not write to someone?

There can be several reasons: you have used up your daily allowance for new people (10 for free members, 30 with Premium, no limit with VIP; then you can write with a featured message); they only accept messages from matches; they use inbox protection (then you can write with a featured message); they paused their profile; or they said they are not interested. You can always write to your matches.

How many new people can I write to a day?

Without a match, free members can write to 10 new people a day, Premium members to 30 and VIP members to any number. For a new account, VIP members can also write to at most 30 during the first 7 days, because of mass unsolicited messages. The allowance restarts at midnight Hungarian time. Messages to your matches and in conversations that have already started are unlimited and do not count.

Can I withdraw a sent message?

Yes, for 10 minutes, as long as the other person has not read it, with the Withdraw button under the message. You can also withdraw a photo you sent.

How do disappearing messages work?

In the chat menu either of you can turn on deleting the messages sent from then on after 24 hours or 7 days for both of you. Earlier messages are kept. If someone reports, the last 50 messages stay with the moderators for 30 days.

What happens if I press Not interested?

We send a polite reply on your behalf, and for 30 days they cannot write to you, like you, or see you in swiping. They do not find out why.

What does the other person see if I delete my account?

After the 30-day grace period the text of your sent messages is deleted too; your chat partners only see a Deleted message marker and the name Deleted member.

How can I pay?

By card through SumUp’s secure card form or payment page, or by bank transfer. Card payments are activated immediately; transfers within at most 2 working days of the identified credit. The price list in the Terms shows the prices.

Does my subscription renew automatically?

A subscription bought by card does: it renews at the end for the same period at the same price until you cancel. You enter your card once when you buy, in the SumUp card form; we charge the fee to it, and you never need to enter it again. We email you 3 days before it renews. A subscription bought by bank transfer does not renew by itself; we remind you before it ends.

How can I cancel the renewal?

In My account, with the Stop renewal button on the Subscription card, with one click, at any time. You keep the time you paid for, and you can switch it back on until the end. If you change your mind within 14 days after a renewal, you can also withdraw; we then deduct the fee for the days already used and refund the rest. Details: Withdrawal and refunds.

What is discreet payment?

With bank transfer, the beneficiary is a private individual and the reference is a neutral code, so the name VágyLak does not appear on your bank statement.

Can I withdraw from a purchase?

Yes, within 14 days without giving a reason. For subscriptions we deduct a fee for the days already used; Flames already credited and unlocks already granted cannot be refunded. Details: Withdrawal and refunds.

What is the satisfaction guarantee?

If you get no new match within 30 days of your first subscription, we extend it once, automatically, by 10 days.

What should I do if someone harasses me or sends unpleasant messages?

Block or report them on their profile or in the chat menu. Reporting also blocks, and they do not find out it was you. In immediate danger, call 112.

What should I do if someone asks for money?

Never send money, gift cards or bank details to someone you do not know. We show a warning next to messages asking for money; report the member with one click.

How should I prepare for a first date?

Meet in a public place, tell a friend, or turn on safe date mode. If you feel uncomfortable, you can leave at any time; the fake call button helps. More tips: Safety and discretion.

Someone else can get to my phone. What can I do?

On the Account tab in Settings you can set an unlock PIN, and a decoy PIN that opens a harmless notepad. Disguise renames the browser tab to Notes. The Quick exit button in the header (or pressing Esc twice) takes you to a neutral page.

How can I pause or delete my account?

On the Account tab in Settings. While paused, no one can see you, but your conversations are kept. When you delete, your profile disappears immediately, and you can restore it by logging in within 30 days.

How can I download my data?

With one click on the Account tab in Settings, as a JSON file.

Someone logged in to my account. What should I do?

We email you about logins from new devices; the Not me button in that email logs out every device. Then change your password, turn on two-step verification, and write to us.

How can I send an idea or a bug report?

With the Feedback button in the footer. If you need a reply, write to support@vagylak.hu.

How can I change the language?

With the language button in the header. VágyLak is available in Hungarian and English; we send emails in the language set for your account.

How can I turn off notifications?

On the Notifications tab in Settings, by topic, and push notifications separately. You can also use the unsubscribe link at the bottom of our emails.